Customer Support
Course.
Join our 4-week Virtual Customer Support Micro Course and master the skills to manage client inquiries, resolve issues, and create lasting relationships for SMEs worldwide. Designed for African Virtual Assistants (VAs) in South Africa, Nigeria, Kenya, and beyond, this course equips you with practical tools—no fancy software needed—to thrive in education, finance, real estate, and tech industries.
- Duration - 4 Weeks
- 4 Modules
- Study Mode - Online
- $30
- Prerequisite: Basic Computer Literacy, access to internet, laptop, quiet workspace, basic English communication, commitment to 4 weeks
MODULES
Module 1: Becoming a Customer Support VA
Explore the role of customer support and why it’s vital for SMEs, with insights on leveraging Africa’s warmth and hustle.
Module 2: Communication and Inquiry Handling
Master professional responses to client questions using free tools, with practice in real-world scenarios.
Module 3: Problem-Solving and Client Retention
Learn to resolve issues and build trust, ensuring clients return with confidence in your support.
Module 4: Launching Your Support Career
Develop skills to pitch SMEs and secure work-from-home gigs, with strategies to scale your success.
Your VA Career Starts Here.
Learn the essential skills needed to thrive as a Virtual Assistant, gain access to exciting job opportunities, and build a career that offers flexibility, independence, and financial freedom. Take the first step toward your succes.