Customer Support Course

Join our 4 week Virtual Customer Support Micro Course and master the skills to manage client inquiries, resolve issues, and build lasting relationships for businesses worldwide. This course provides you with practical tools and industry knowledge to excel in global markets. No prior experience or advanced software is needed.

  • Duration - 4 Weeks
  • 4 Modules
  • Study Mode - Online
  • $155
  • Prerequisite: Basic Computer Literacy, access to internet, laptop, quiet workspace, basic English communication, commitment to 4 weeks
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CUSTOMER SUPPORT VA

MODULES

Module 1: Support Metrics & Client Reporting

You will learn to measure success using key performance indicators (KPIs) like CSAT, NPS, and FCR; analyze support dashboards to track improvements; and report on performance to link support efforts directly to client retention.

Module 2: Ticketing Systems & Workflow Mastery

You will learn to navigate helpdesk software like Zendesk or Freshdesk, process tickets efficiently from receipt to resolution, and professionally apply SLAs and document solutions.

Module 3: Empathy & Advanced Problem-Solving

You will learn to defuse tense situations with empathetic language, rewrite unclear messages for clarity and tone, and conduct root-cause analysis to write effective knowledge base articles.

Module 4: Live Simulation & Career Launch

You will learn to manage a live queue of mixed-priority tickets, present a complete professional portfolio, and ace support-focused interview questions.

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